Returns, Refunds and Complaints Policy

Fresh Flowers Guarantee in Bracknell

At Flowers Bracknell, we take great pride in providing only the freshest flowers to our valued customers across Bracknell and the surrounding areas. As a trusted local florist, our commitment is to ensure every bouquet, arrangement, and floral gift reaches you in peak condition, whether you are a household or a local business. We guarantee the freshness of our flowers so you can enjoy their beauty and fragrance for as long as possible.

Damaged-on-Arrival Policy

We carefully inspect and package all flowers before delivery. However, if your flowers arrive damaged, wilted, or in poor condition, please notify us on the same day you receive your order. To help us resolve your issue promptly, kindly provide a clear photograph of the damaged or unsatisfactory flowers as soon as possible. Our team uses these images to assess the issue and work quickly to put things right.

Freshness Window Commitment

Flowers Bracknell guarantees that all our fresh flowers will look beautiful for at least 5 days from the date of delivery, provided they are cared for using the instructions provided with your order. Should your flowers not meet this standard of freshness within this window, please get in touch with us within the 5 days. We are always happy to discuss solutions and maintain our fresh flower promise to you.

Refund and Replacement Options

Your satisfaction is important to us. If your flowers are damaged on arrival or do not remain fresh within the guaranteed window, you are eligible for a choice of a full refund or a replacement bouquet. In certain cases, we may also offer store credit where appropriate. Once we receive your claim along with the necessary photographic evidence, we will process your refund or arrange for a new delivery as swiftly as possible.

Please note that we may request the return of the original flowers for inspection, though in most cases photographic evidence is sufficient for our team to action your request.

The Flowers Bracknell Complaints Process

We strive to make every experience with Flowers Bracknell a positive one, but we understand that sometimes things can go wrong. If you have a complaint regarding an order, our service, or any part of your experience, please follow these steps:

1. Contact us as soon as possible after the issue arises, providing clear details and photographs where relevant.
2. Our dedicated team will acknowledge your complaint promptly and investigate the matter thoroughly.
3. We aim to resolve straightforward issues within 1-2 working days, and will keep you updated throughout the process for more complex cases.
4. Your feedback is invaluable to us, and we will use it to improve our service wherever possible.

Rest assured, as a trusted local Bracknell florist, we are committed to upholding high standards and to resolving any concerns efficiently and fairly. Thank you for choosing Flowers Bracknell – serving households and businesses with fresh flower delivery you can count on.