Welcome to Flowers Bracknell. These Terms & Conditions govern your use of our website and your purchase of flower delivery services in Bracknell and its surrounding areas. By placing an order with Flowers Bracknell, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before proceeding with any order through our online flower delivery service.
Flowers Bracknell provides online floral arrangements and flower delivery services within Bracknell and neighbouring locations. Our services are intended for use by individuals and businesses ordering for addresses within these areas. Our terms outlined here apply to every customer using our online platform for these locations.
Orders for flowers and related products can be placed via our website at any time. The process involves selecting your preferred floral arrangements, specifying the delivery location (within Bracknell or surrounding areas), choosing a delivery date, and providing relevant details for billing and delivery.
Once you submit your order, you will receive an order acknowledgment by email. This acknowledgment confirms receipt of your order request but does not constitute acceptance of your order. Acceptance of your order and the formation of a contract between you and Flowers Bracknell will take place when we dispatch the items for delivery and send you a ‘dispatch confirmation’ email.
We reserve the right to refuse or cancel an order prior to dispatch. Reasons for refusal or cancellation may include, but are not limited to, product unavailability, inability to fulfil delivery to your requested location, incomplete payment, suspected fraudulent activity, or breach of these Terms & Conditions.
We take every effort to display accurate images and descriptions of our flowers and arrangements on the website. However, as flowers are seasonal and subject to availability, certain arrangements or stems may be substituted with flowers of similar style, quality, and equivalent value, without prior notice. If a significant substitution is necessary, we will attempt to notify you before dispatch whenever possible.
Flowers Bracknell endeavours to ensure all products listed as available can be supplied, but in rare circumstances where we cannot fulfil an order, we will contact you promptly and offer an alternative or a full refund.
All prices shown on our website are in GBP (£) and inclusive of VAT, where applicable. Delivery charges, if any, will be clearly displayed during the checkout process before you confirm your order.
We accept payment by major credit and debit cards through our secure online payment system. By providing payment details, you confirm that you are authorised to use the payment method provided, and you authorise us (or our payment processor) to take payment in full for the order and any applicable delivery charges.
Your payment will be processed when you submit your order, even if your order is pending confirmation. In the event that we are unable to fulfil your order, we will issue a prompt refund to your original payment method.
Flowers Bracknell offers delivery services throughout Bracknell and adjacent areas. During the ordering process, you will be required to provide accurate delivery details, including the recipient’s full address, postcode, and any specific instructions. It is your responsibility to ensure these details are correct as we cannot be held responsible for delivery failures caused by incorrect addresses or absence of the recipient.
We aim to deliver your flowers on the requested date; however, all delivery dates and times are estimates and cannot be guaranteed. During peak periods or due to unforeseen circumstances (such as adverse weather conditions, road closures, or supply chain disruptions), deliveries could be delayed. In such cases, we will endeavour to inform you of any delay and take reasonable steps to deliver your order as soon as possible.
If no one is available at the delivery address, our courier will follow any special delivery instructions you have provided (such as leaving the flowers with a neighbour or in a safe place). If this is not possible, we will attempt to contact the recipient or you, and may leave a contact card with details on how to rearrange delivery or collect the order. Additional delivery attempts may incur further charges.
You may cancel or amend your order provided you contact us as soon as possible and before your order is prepared or dispatched. To cancel or amend your order, you should notify us through the contact options available on our website, referencing your order number and relevant details.
If your order has already entered preparation or is out for delivery, we may be unable to accommodate cancellations or amendments. In such cases, any cancellation or change is at our discretion and subject to administrative fees where appropriate.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, bespoke or perishable goods (such as fresh flowers) are exempt from the statutory right to cancel. Therefore, refunds for cancellations after preparation or dispatch are not guaranteed, except where the product is faulty or not as described.
Due to the perishable nature of flowers, we do not accept returns for unwanted items. However, your satisfaction is very important to us. If you believe your order is incorrect, incomplete, damaged, or not as described, please contact us within 24 hours of delivery, providing photographic evidence where possible. We will assess the issue and, where justified, offer a replacement or full/partial refund according to our discretion.
Refunds will be processed to the original payment method within 5-7 working days, depending on your card provider or bank’s processing times.
By placing an order with Flowers Bracknell, you warrant that you are at least 18 years old and legally capable of entering into binding contracts. You agree to provide information that is accurate, current, and complete at the time of order. You must promptly inform us of any changes to your details for successful fulfilment of your order.
It is your responsibility to ensure that the recipient will be available to accept the delivery on the date requested, or to provide clear instructions for alternative delivery arrangements where necessary.
Flowers Bracknell’s total liability for any claim relating to your use of the website or purchase of products shall be limited to the total price of the order paid by you. Nothing within these Terms & Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or for any matter which it would be illegal for us to exclude or attempt to exclude our liability.
We will not be liable for any failure or delay in performance of our obligations under these Terms & Conditions, arising from any cause beyond our reasonable control, including but not limited to acts of God, adverse weather, strikes, lockouts, industrial action, civil commotion, pandemic, or interruptions to transportation or supplies.
Except as expressly stated in these Terms & Conditions, we do not make any representations or warranties, express or implied, concerning the operation of our website or the information, content, materials, or products included on the site. We do not accept liability for any indirect or consequential losses or damages arising from your use of the website or flower delivery services.
Your privacy is important to us. Information provided by you when placing an order will be handled in accordance with our privacy policy and used only to process your order and improve our service. We will never sell or share your personal information with third parties for marketing purposes without your explicit consent.
All content included on the Flowers Bracknell website—such as images, product descriptions, logos, and designs—is the property of Flowers Bracknell or its content suppliers and is protected by UK copyright and intellectual property laws. No part of the website may be reproduced, duplicated, copied, or otherwise exploited for any commercial purpose without our express written consent.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review these Terms & Conditions regularly prior to making an order to ensure you are aware of any updates. Your continued use of our website following the posting of changes will constitute your acceptance of those changes.
These Terms & Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms & Conditions, your use of the Flowers Bracknell website, or your online flower delivery order shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These terms apply to all customers ordering for delivery in Bracknell and surrounding areas. They do not affect your statutory rights as a consumer under the laws of England and Wales.
If you have any questions, concerns, or requests relating to these Terms & Conditions, please use the contact options provided on our website. We are committed to providing prompt and fair resolutions to all queries relating to your flower delivery order in Bracknell.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 22 High St, Bracknell, RG12 1LL.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bracknell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bracknell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
